Exchange Policy
Exchange Process
To initiate an exchange, follow these steps:
- Exchange Approval: Once your exchange request is approved, our courier will pick up the item.
- Return Verification: After receiving the returned item, our team will verify its condition and contact you via WhatsApp.
- Payment for Exchange: There are no charges for the exchange process. Once the verification is complete, we will dispatch your new item.
- Processing Time: The entire process may take 5-7 working days.
For assistance, reach out to us at support@annorahloomstudio.com.
Thank you for shopping with Annorah Loom Studio!
Return Policy
We want you to be fully satisfied with your purchase. If you need to return an item, please follow our return and refund policies below:
- Return Eligibility:
- Products must be returned within 7 calendar days of delivery.
- Items must be unused, undamaged, and include all original tags and packaging.
- You must notify us within 24 hours of delivery to initiate the return process by emailing support@annorahloomstudio.com.
- Non-Returnable Products: Products purchased during sales, discounts, clearance, or with coupon codes are non-returnable and non-exchangeable.
Return Process
- Initiate Return: Once we approve your return request, we’ll arrange a reverse pickup within 2-3 business days.
- Product Inspection: Upon arrival at our warehouse, the item will be inspected to verify eligibility for a refund.
- Refund Issuance: After verification, we’ll confirm your refund amount via email or WhatsApp, and the refund will be processed within 2-3 business days.
Important:
- Before opening the package, send us a 360-degree video showing the product’s condition.
- If reverse pickup isn’t available in your area, you can self-ship the item at your own cost. Include your order number and return ID in the package.
Exchange Policy
We offer free exchanges for eligible products. Here’s how it works:
- Request Approval: Contact us to initiate an exchange. Once approved, we’ll arrange a reverse pickup.
- Verification: After receiving and verifying the returned item, we will dispatch the new product at no extra cost.
Order Cancellation Policy
You may cancel your order anytime before it is dispatched from our warehouse. If the item has already been delivered, follow the return process outlined above.
Need Assistance?
For any questions or help with returns, exchanges, or cancellations, feel free to contact us:
- Email: support@annorahloomstudio.com
- Phone: 8050717424
We are here to assist you!
Thank you for shopping with Annorah Loom Studio!
Exchange Process
To initiate an exchange, follow these steps:
- Exchange Approval: Once your exchange request is approved, our courier will pick up the item.
- Return Verification: After receiving the returned item, our team will verify its condition and contact you via WhatsApp.
- Payment for Exchange: There are no charges for the exchange process. Once the verification is complete, we will dispatch your new item.
- Processing Time: The entire process may take 5-7 working days.
For assistance, reach out to us at support@annorahloomstudio.com.
Thank you for shopping with Annorah Loom Studio!
Return Policy
We want you to be fully satisfied with your purchase. If you need to return an item, please follow our return and refund policies below:
- Return Eligibility:
- Products must be returned within 7 calendar days of delivery.
- Items must be unused, undamaged, and include all original tags and packaging.
- You must notify us within 24 hours of delivery to initiate the return process by emailing support@annorahloomstudio.com.
- Non-Returnable Products: Products purchased during sales, discounts, clearance, or with coupon codes are non-returnable and non-exchangeable.
Return Process
- Initiate Return: Once we approve your return request, we’ll arrange a reverse pickup within 2-3 business days.
- Product Inspection: Upon arrival at our warehouse, the item will be inspected to verify eligibility for a refund.
- Refund Issuance: After verification, we’ll confirm your refund amount via email or WhatsApp, and the refund will be processed within 2-3 business days.
Important:
- Before opening the package, send us a 360-degree video showing the product’s condition.
- If reverse pickup isn’t available in your area, you can self-ship the item at your own cost. Include your order number and return ID in the package.
Exchange Policy
We offer free exchanges for eligible products. Here’s how it works:
- Request Approval: Contact us to initiate an exchange. Once approved, we’ll arrange a reverse pickup.
- Verification: After receiving and verifying the returned item, we will dispatch the new product at no extra cost.
Order Cancellation Policy
You may cancel your order anytime before it is dispatched from our warehouse. If the item has already been delivered, follow the return process outlined above.
Need Assistance?
For any questions or help with returns, exchanges, or cancellations, feel free to contact us:
- Email: support@annorahloomstudio.com
- Phone: 8050717424
We are here to assist you!
Thank you for shopping with Annorah Loom Studio!